zben77 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data zben77 collects from players in Bangladesh, how it is used, who it may be shared with, and the rights you have over your own information.
About This Policy: This Privacy Policy forms part of the zben77 Terms & Conditions and applies to all personal data collected through the zben77 Platform at zben77.ws. By creating an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us at [email protected] to close your account.
1. Introduction â Who We Are
zben77 is an online casino and sports betting platform operated for players across Bangladesh. We take the privacy and security of your personal data seriously. As a platform that handles financial transactions and identity verification, we recognise that the information you share with us is sensitive, and we are committed to handling it with care, transparency, and in accordance with applicable data protection principles.
This Privacy Policy describes the categories of personal data we collect, the purposes for which we process it, the legal basis on which processing takes place, the third parties with whom data may be shared, the security measures we apply, and the rights available to you as a data subject. We encourage you to read this Policy in full before registering an account or depositing funds on zben77.
2. Personal Data We Collect
zben77 collects personal data through several channels: directly from you when you register and use the Platform, automatically through your device and browsing activity, and from third-party service providers involved in payment processing or identity verification. The categories of data we collect include the following:
Registration and Identity Data
- Full name as it appears on your government-issued identity document
- Date of birth (used to verify that you are aged 21 or above)
- Mobile phone number and email address
- Chosen username and encrypted password
- National ID number, passport number, or other identity document reference (collected during KYC verification)
- Residential address in Bangladesh (city, district, postcode)
Financial and Transaction Data
- bKash, Nagad, Rocket, or Upay mobile wallet account numbers associated with deposits and withdrawals
- Bank account details where applicable (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other supported banks)
- Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers
- Bonus claims, wagering activity, and account balance history
- Payment card details (Visa or Mastercard) where applicable â card numbers are tokenised and never stored in plain text
Technical and Device Data
- IP address and approximate geographic location derived from it
- Device type, operating system, browser type and version
- Session timestamps, login history, and session duration
- Pages visited, game sessions initiated, and navigation patterns within the Platform
- Cookies and similar tracking identifiers (see Section 8 for details)
Communications Data
- The content of messages you send to our support team via email at [email protected]
- Records of any complaints, disputes, or feedback you submit
- Marketing communication preferences you have indicated
Identity Verification Documents
When we are required to verify your identity under our Know Your Customer (KYC) obligations, we may collect copies of government-issued identity documents such as your National ID card, passport, or driving licence, as well as a recent utility bill or bank statement as proof of address. These documents are stored securely and used solely for identity verification purposes.
3. How We Use Your Data
zben77 processes your personal data only for the purposes described below. We do not process your data in ways that are incompatible with these stated purposes. For each purpose, the applicable legal basis is noted.
4. Our Privacy Commitments
We have built the following protections into every layer of how zben77 handles your personal data:
256-Bit SSL Encryption
All data transmitted between your device and the zben77 Platform is protected by 256-bit SSL/TLS encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission.
No Sale of Personal Data
zben77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is shared only with service providers who assist us in operating the Platform and only under strict confidentiality agreements.
Secure Payment Tokenisation
Payment card numbers are tokenised immediately upon entry â the raw card number is never stored on zben77 servers. Mobile wallet identifiers (bKash, Nagad, Rocket, Upay) are stored in encrypted form and used only for transaction matching.
Data Minimisation
We collect only the personal data that is strictly necessary for the specific purpose for which it is being processed. We do not collect categories of sensitive data beyond what is required for identity verification and responsible gaming compliance.
Defined Retention Periods
Personal data is retained only for as long as it is needed for the purpose for which it was collected, or for as long as required by applicable law. Account data is typically retained for a minimum of five years following account closure to meet financial record-keeping obligations.
Access Controls and Staff Training
Access to your personal data within zben77 is restricted on a strict need-to-know basis. Staff members who handle personal data receive regular data protection training, and access logs are maintained and reviewed to detect any unauthorised access.
5. Data Sharing and Third Parties
zben77 does not disclose your personal data to third parties except in the circumstances described below. In every case where data is shared, we require the recipient to maintain confidentiality and to use the data only for the specified purpose.
Payment Service Providers
We share transaction-relevant data (such as your mobile wallet number or bank account reference and the transaction amount) with the payment processors required to execute your deposit or withdrawal. This includes bKash, Nagad, Rocket, Upay, and any banking partners. These providers operate under their own privacy policies and security standards.
Identity Verification Partners
For KYC verification purposes, we may share your identity document data with a third-party identity verification service. These partners are contractually bound to process your data solely for the verification purpose and to delete it following the completion of the verification check.
Game Content Providers
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive aggregated or pseudonymised gameplay data to support game performance, fairness auditing, and technical support. These providers do not receive your personally identifiable registration data.
Legal and Regulatory Disclosures
We may disclose personal data to law enforcement authorities, financial intelligence units, or other regulatory bodies where we are legally required to do so â for example, in connection with anti-money laundering investigations, court orders, or regulatory audits. In such cases, disclosure is made only to the extent required by the relevant legal obligation.
Platform Infrastructure Providers
zben77 uses third-party cloud hosting and infrastructure providers to operate its Platform. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
6. Cookies and Tracking Technologies
zben77 uses cookies and similar tracking technologies to operate the Platform effectively, to remember your preferences, to keep your session secure, and to analyse how the Platform is used. The categories of cookies we use are described below.
Strictly Necessary Cookies
These cookies are essential for the Platform to function. They maintain your login session, protect against cross-site request forgery, and enable core features such as the game lobby and account management area. These cookies cannot be disabled without disrupting your use of the Platform.
Analytics Cookies
We use analytics tools to collect aggregated, anonymised data about how users navigate the Platform. This helps us identify technical issues, understand which features are most used, and improve the overall user experience. Analytics data is not linked to your individual identity.
Preference Cookies
These cookies remember choices you have made â such as your preferred language or display settings â so that you do not need to reconfigure them on each visit. They improve convenience without collecting sensitive personal data.
Cookie Control: You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. Detailed instructions for managing cookies are available in the help documentation of your browser.
7. Your Data Rights
As a user of zben77 and a data subject, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered username and a description of the right you wish to exercise.
Right of Access
You have the right to request a copy of the personal data that zben77 holds about you. We will respond to a valid access request within a reasonable timeframe and will provide the data in a clear, readable format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly through your account profile page, or contact our support team for assistance with more complex corrections.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing was unlawful. Please note that certain data must be retained for a minimum statutory period even following an erasure request, particularly financial and identity records subject to AML regulations.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest where you have grounds relating to your particular situation. Objections to marketing can be actioned immediately through your account communication preferences.
Right to Data Portability
Where processing is based on your consent or on contractual necessity, and where processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
Response Timeline: zben77 aims to acknowledge all data rights requests within 5 business days (Bangladesh Standard Time, UTC+6) and to fully respond within 30 calendar days. If a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
8. Data Retention
zben77 retains personal data for no longer than is necessary for the purposes described in this Policy, or for as long as required by applicable law. The following general retention principles apply:
Active Account Data
While your account remains active, we retain all data necessary to operate your account, process transactions, provide customer support, and comply with responsible gaming obligations. You may request account closure at any time by contacting [email protected].
Post-Closure Retention
Following account closure, financial transaction records and identity verification data are retained for a minimum of five years to comply with anti-money laundering regulations and financial record-keeping requirements. After this statutory retention period, data is securely deleted or anonymised.
Marketing Data
Where you have opted in to marketing communications, your contact details and communication preferences are retained for marketing purposes until you opt out. Upon opt-out, your data is removed from marketing lists within a reasonable processing period, typically within 10 business days.
9. Minors and Age Restriction
The zben77 Platform is strictly intended for users aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the relevant account.
If you believe that a minor has registered an account on zben77 or that personal data belonging to a minor has been submitted to our Platform, please notify us immediately at [email protected] so that we can investigate and take the appropriate remedial action.
10. Security of Your Data
zben77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
Encryption at Rest and in Transit: All personal data stored on zben77 servers is encrypted at rest. All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption.
Access Controls: Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis. Multi-factor authentication is enforced for all administrative system access.
Penetration Testing and Security Audits: Our Platform undergoes regular security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses before they can be exploited.
Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, zben77 will notify affected users without undue delay and will take immediate steps to contain and remediate the breach.
Your Responsibility: While zben77 takes every reasonable precaution to protect your data on our end, the security of your account also depends on you. Always use a strong, unique password, never share your login credentials with anyone, and log out of your account when using a shared device. Contact support immediately if you suspect your account has been compromised.
11. Changes to This Privacy Policy
zben77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the Platform. When we make material changes to this Policy, we will update the "Effective Date" at the top of this page and, where appropriate, notify registered users via the email address associated with their account.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the Platform following any update constitutes your acknowledgement of the revised Policy. If you have any concerns about a change to this Policy, please contact our support team at [email protected] before continuing to use the Platform.
12. Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern relating to the handling of your personal data, please contact the zben77 data protection team using the details below. All contact details are provided as plain text and are not clickable links.
Privacy Contact Email
[email protected] â please use the subject line "Privacy Enquiry" or "Data Rights Request" so that your message is directed to the appropriate team member. We aim to acknowledge privacy-related requests within 5 business days (Bangladesh Standard Time, BST UTC+6).
Platform Address
zben77.ws â all account-level privacy tools, including marketing opt-out preferences, session limits, and account closure requests, are accessible through your account settings once you are logged in to your registered account.
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